AI Agent
From Concept to Launch: The next tool for HR professionals
2 months
Delivery of 2-year product vision
1 months
Concept to in-market availability of HR AI Agent
70%
Immediate time saving for HR teams as measured by usability testings
4X
Accelerate employee support, boosting engagement and satisfaction
Project Brief
Litespace AI Agent is a cloud-based platform that enables HR teams to prepare documentation, aid recruitment, and receive instant answers. The objective was to modernize chat solutions by delivering a novel and compelling experience built on the existing technical foundation. By leveraging AI agent, the platform provides rapid and precise answers and templates to HR. The main challenge is to conduct simultaneous research and integration with new intelligent capabilities, all within a tight timeframe of two months.
As the sole designer for the employee engagement domain, I worked closely with XFN (Engineering, PM) and Marketing sales to prioritize core features. My work involved analyzing unmet user needs, mapping out the user journey, and leveraging conversational UI to support user queries. This project explores how we identified the market gap, pivoted our product strategy, and launched a conversational interface that differentiates Litespace in the market.
My Role
Sole Product Designer - Feature Scoping, Research, Prototyping
Team
Zeeshan, CTO
Six engineers
Platform
Web app
Timeline
October - December 2024
Challenge
HR teams were hesitant to transition to an all-in-one platform
In the past two years, Litespace set out to offer all-in-one HR solutions that manage the entire employee journey from recruitment to employee engagement to off boarding. However, despite previous attempts, these efforts did not gain significant traction in the market. HR teams found little incentive to switch. The high cost and effort required to migrate to a new system didn’t justify the minimal improvements it offered over existing solutions. It became clear: competing as an all-in-one platform was not the answer.
Defining the problem
Breaking the Cycle
User Interview Insights
To better understand requirements and pain points, we conducted competitor analysis and engaged with over 100 HRs and COOs through LinkedIn, email outreach and HR communities. We focused on small to mid-sized companies, where leanHR teams are often overwhelmed by administrative workload, compliance demands, and recruitment coordination.
Pain Point #1
Delay in HR strategic projects due to administrative load
A significant amount of time could be better spent on strategic initiatives and employee engagement.
Pain Point #2
Existing tools were adequate, but not transformative
HR professionals spend up to 73% of their time on administrative tasks, including documentation and repetitive employee queries (e.g., job descriptions, benefits, leave requests).
Pain Point #3
Missing automation & intelligence in HR Tech
While AI-driven solutions are emerging, existing tools remain inadequate for truly transforming HR workflows, leaving teams overwhelmed.
The MVP
An AI-powered HR assistants that streamlines and mitigate HR administrative and analytic work by delivering instant AI answers, smart document generation, and recruitment intelligence.
